Frequently asked questions
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Cellar Club is a membership app for people working in Australia's hospitality industry. It gives members access to exclusive discounts at participating venues, plus industry news, events jobs and perks.
Anyone who works in hospitality can join, including bartenders, servers, chefs, suppliers, venue managers, and brand ambassadors. You simply need to verify your employment during sign up.
Once verified, you will receive a digital Cellar Club membership card inside the app. Show this at participating venues during their offer hours and the venue will apply the discount for your purchase.
Every venue controls their own offer. Discounts vary but may include specials on cocktails, food, wine, beer, or bottle shop purchases. All offers are exclusive to Cellar Club members and only available during the times set by each venue.
No, membership is free.
Cellar Club is designed specifically for people working in hospitality. Verifying your employment ensures the community is genuine and protects the value of the offers for members.
After entering your workplace details, you will be asked to provide simple proof, such as a payslip or employment contract which shows your name and venue. Verification usually takes only one day.
Yes, casual, part time and full time hospitality staff are all eligible.
You can use Cellar Club at any participating venue across Australia. The app shows nearby venues, their offers and when those offers are active.
No, venues only see that you are a verified member. Your personal data is protected in line with our Privacy Policy.
When purchasing at a venue, show your digital Cellar Club card to staff. They will check it and apply the discount at payment. If an offer is time based, it can only be redeemed during the active hours listed in the app.
You can use any offer a venue chooses to make available. Some may have limitations such as one offer per visit. Details will always be shown in the app.
This depends on the venue. You can see the number of redemptions per Cellar Club card listed on the venue offer.
You will receive an email explaining what additional information is needed. You can resubmit verification at any time.
Yes, simply update your employer information in the app so we can keep your account verified.
You can download Cellar Club from the App Store or Google Play by clicking the download buttons on this website or searching "Cellar Club".
The app is rolling out nationally and more venues are being added every week. You will always see the most up to date list in the app.
Yes, we welcome all hospitality staff. There is also a dedicated section for venues to learn how Cellar Club works and how to list their offers.
Yes. If you have industry news, insights, venue updates or an interesting story to share, you can submit it for consideration by going to contact us. Cellar Club reviews all submissions to ensure the content is relevant, accurate and useful for hospitality professionals. Approved articles may be featured in the app's news section or shared across our channels. To submit an article, simply contact us through the form on the website and include a brief overview plus any supporting links or files.
Yes. Cellar Club offers advertising and promotional opportunities for hospitality venues and industry brands who want to reach a highly engaged audience of hospitality professionals. Options include featured articles, sponsored placements, in app banners, event promotions and tailored campaigns. If you are interested in advertising, complete the contact form on our website and our team will get in touch to discuss the best options for your goals.
You can find both documents in the footer of this website.